Legal
Privacy Policy
Tuk Tuk 24 (“we”, “us”, “our”) is committed to protecting your personal data. This policy explains what information we collect, how we use it, and your rights under the General Data Protection Regulation (GDPR).
1. Who we are
Tuk Tuk 24 is a private tour operator based in Lisbon, Portugal. Our registered address is Largo da Graça 12, 1100-265 Lisboa, Portugal. For data-protection questions, email us at tuktuklisbon24@gmail.com.
2. What data we collect
- Booking data: name, email, phone number, travel dates, group size, tour preferences, and payment information processed by our payment provider.
- Newsletter data: email address if you subscribe to our newsletter.
- Technical data: IP address, browser type, and pages visited, collected through standard server logs and cookies.
3. How we use your data
- To confirm, manage, and communicate about your booking.
- To process payments via our secure payment provider.
- To send you our newsletter if you have opted in.
- To improve our website and services.
4. Legal basis
We process your data on the basis of contract performance (bookings), consent (newsletter), and legitimate interest (customer service and fraud prevention).
5. Data sharing
We do not sell your personal data. We share it only with trusted service providers necessary to run our business: payment processors, email/WhatsApp messaging services, and website hosting.
6. Your rights
You have the right to access, correct, delete, restrict, or object to the processing of your data, and to withdraw consent at any time. To exercise these rights, contact us at tuktuklisbon24@gmail.com.
7. Retention
We keep booking records for as long as required by Portuguese tax and travel regulations (generally 10 years). Newsletter subscriptions are kept until you unsubscribe.
8. Changes
We may update this policy from time to time. The latest version will always be published on this page.
Last updated: 15/08/2026